Customer service, retention and lifecycle marketing, run by trained people and purpose-built AI — inside your tools, measured on your numbers.
Support, retention and marketing usually live in three departments. Your customers experience one relationship — so we run all three as one stack, on shared data, with AI built into each.
Agents under your brand, in your helpdesk, on every channel. AI triages and drafts; a person approves. Nothing ships unread.
Our models score churn risk before it happens. Automated save flows and win-backs fire on time; a named human takes the accounts that matter.
Email, SMS, push and in-app — automated journeys, AI-drafted variants, human-edited, measured on revenue per send.
No long transformation programme. Audit, build, launch — then keep improving.
We read your conversations and churn data, then write the diagnosis.
Playbooks, tone guide, integrations and the AI layer — inside your tools.
Your pod goes live with close check-ins. Customers notice only the speed.
Ongoing QA, retention experiments and regular reviews of the numbers.
Want the audit on its own first? We'll tell you if you don't need us.
Talk to usStart where the pain is. Same pod, same playbooks, same dashboard.
Our agents and specialists inside your tools — managed by us, directed by you.
Best for: teams with a support lead who need capacity or languages, fast.
We own support, retention and marketing end-to-end, against outcome SLAs.
Best for: founders and COOs who want the function run, not staffed.
A fixed-scope build of the AI layer across all three, handed over to your team.
Best for: teams that want the tooling without an ongoing team.
Pricing scales with volume and scope, not headcount. Ask for a range
Practical writing on AI in support, retention, and everything after the sale.
Fully autonomous support bots are a liability. Fully manual support doesn't scale. The useful answer is a written rule for who does what — and a workflow that enforces it.
Read · 6 minBy the time a customer cancels, they told you weeks ago — in usage, in tickets, in a failed card. Here's how to listen, and what to send when you hear it.
Read · 7 minThree departments, three tools, three reports — and one customer who experiences all of it as a single relationship. What breaks, and what a pod looks like instead.
Read · 5 minYes — your name, tone, policies and helpdesk. Customers see one company.
Zendesk, Intercom, Gorgias, HubSpot, Salesforce, Klaviyo, Braze, Shopify, Slack — and most things with an API.
Weeks, not months. Faster if your knowledge base is already in good shape.
Classification, drafting, scoring and self-serve — never unsupervised replies. Every draft is approved by a person, every rule is a playbook you keep.
One call. We'll tell you honestly whether we're the right fit.
